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Sales Administrator

Location: Bristol, Bristol, United Kingdom
Employment: Permanent
Salary: £19000.00 to £20000.00 per year

Job Overview

About The Role

We have a fantastic opportunity to join us as a Sales Administrator. As a member of the internal Customer Servies/ Sales Team you will support the delivery of a first class customer expereience throughout the customers journey with Western Global. The Sales administrator will handle all administrative tasks within the sales and customer support function, from telephone queries to registering new customers, inputting information on our computer system and accessing our client database to place new calls, conducting research and pro-active duties and all other admin duties as required. 

 

About Western Global

Western Global is the world’s leading supplier of mobile fuel storage solutions and has locations in UK, Poland, North America and the Middle East.

The business is highly innovative and designs, manufactures and distributes fuel & fluid storage solutions across the world.

The business has grown significantly over the past couple of years and was acquired by Private Equity in Jan21.

Our strategy involves us supporting our customers in overcoming the challenges they face in fuelling equipment and offering power generation in remote and off-grid locations. We will work with our suppliers and other partners to make Western a long term partner they can trust and rely on.

People are a key element to support our planned growth and we are looking for a talented, forward-thinking individual, with a can-do attitude.

Western Global’s values form the fundamental elements that drive the business and ensure everyone remains in the right direction. Our work is guided and informed by our beliefs and commitments to:

  • Teamwork: Working as one team across countries and departments to go above and beyond for each other and our customers.
  • Openness: Communicating with each other and welcoming ideas and opinions, especially when they challenge our assumptions.
  • Passion: Caring about creating innovative and quality products and solutions for our customers.
  • Integrity: Nothing is more important than our reputation and behaving with the highest ethical standards.
  • Celebrate Success: Getting together to recognise and reward our achievements.

 

What will you be doing?

  • Proactively providing executive assistance to senior management and administrative assistance to the sales support group, by independently handling all assigned administrative duties and taking direction from and balancing the needs of multiple staff members.
  • Be responsible for receiving and transferring all inbound call traffic for the UK
  • Acting as a barrier for unwanted ‘cold’ calls
  • Ensuring all voicemail messages to main office number are taken and directed to the appropriate staff members
  • Reviewing and updating on a regular basis the staff contact and telephone extension lists
  • Maintain and update sales and customer records
  • Maintaining and improving our levels of customer support.
  • Treating all customers fairly and with a high standard of service.
  • Provide basic and accurate information in-person and via phone/email
  • Support and cover administration tasks for other departments when required
  • Provide quotations to customers as per guidelines set by management
  • Work with marketing to ensure gear is delivered to customers for special offers, deals, etc.
  • Providing day to day contact with customers to ensure orders are managed, products and services are delivered, and quality is ensured.
  • Customer Service – ensure that customer complaints are action in a swift and timely manner

 

What makes you right for this role.

Required Attributes:

  • Experience in a similar role.
  • Good standard of basic IT capability e.g. Microsoft Outlook & Word.
  • Analytical and problem-solving skills.
  • Excellent attention to detail.
  • Strong interpersonal skills.
  • Confident communicator on the telephone and in person.
  • High levels of both verbal and written communication.
  • Ability to effectively organize and prioritize.
  • Multi-task to meet deliverables with little supervision.
  • Logical thinking.

Desired Attributes:

  • Advanced IT capability e.g. Microsoft Excel, PowerPoint, Teams.
  • Previous experience in a manufacturing industry.
  • Previous use of a CRM tool ideally NetSuite

Please click ‘apply’ today to submit your application for the Sales Administrator role, we would love to hear from you.

Sales Administrator
Location: Bristol, Bristol, United Kingdom
Employment: Permanent
Salary: £19000.00 to £20000.00 per year

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