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Operations Director (North America Operations)

Location: Charlotte, North Carolina, United States of America
Employment: Permanent
Salary: $130,000 - $150,000 USD + Benefits

Job Overview

About The Role

We have a fantastic opportunity to join us as an Operations Director. You will have responsibility and accountability for all operational activity in North America, covering Planning, Sourcing, Assembly, and Freight across multiple sites. You will lead the US Operations organisation with transparency, authenticity and integrity with a relentless focus on  customer value. You will be passionate about developing people and understand that performance is delivered through a great team. A capable communicator, you will build mutually beneficial relationships with key stakeholders across the organization and through your management style, you will engender trust and a sense of can do/will do in North American Operations.   

You will need to understand the operation in detail and be expected to be literate in both process level detail where appropriate, but equally comfortable designing and cascading strategic improvement across the organization. You will be intellectually curious with a strong desire to deeply understand coupled with the energy to drive the improvement agenda. You will know what a well run operation looks like and know how to balance cost, delivery and quality to ensure customer and stakeholder value targets are achieved.

The business is growing fast so you will need to make decisions, often very quickly. You will be comfortable working with ambiguity and have the confidence and conviction to support your decisions.  


About Western Global 

Western Global is the global market leader in the supply of modular fuel storage solutions, with operating locations in USA, Canada, UK, Europe and the Middle East.

We pride ourselves on being able to support our customers and communities with response ready fuel solutions when they need them most.

Our business is growing rapidly and we took on private equity investment in January 2021. This funding will support the next phase of our growth through geographical and channel penetration in North America.

Attracting and retaining great people is critical to our strategy. Our values define how we behave an interact internally and with our stakeholders. These are:

  • Teamwork: We work as one, and together, we’re ready for anything
  • Openness: We’re open, curious, and honest with each other, unafraid to embrace the new.
  • Passion: We’re driven by a passion for better, because we love what we do.
  • Integrity: No matter what, we do the right thing – we’re all responsible for the right outcome.
  • Celebrate Success: We take time to recognise and celebrate each other, and what we achieve together.


What will you be doing as our Operations Director?

  • Operational leadership of the North America Operations (NA Ops) team.
  • Development and maintenance of the strategic roadmap for NA Ops.
  • Ensure operational readiness at all times.
  • Develop  excellent relationships with Sales, Product Mgmt.,  Engineering, Finance and HR
  • Accountability for Operational Key Performance Indicators
  • Accountability for Health and Safety in  NA Ops.
  • Management of the cost base of  NA Ops in accordance with budget
  • Drive programmes to improve quality, cost, delivery and capability
  • Bring to life the company values within the operations’ culture
  • Engage, develop and challenge team members
  • Manage talent and succession
  • Play an active role in Global Operational Standards development and deployment across Group.


What we are looking for in our ideal Operations Director:

  • Demonstrable achievement in a senior leadership role within a manufacturing/assembly environment.
  • Ideally multi-site leadership experience.
  • Values based leadership approach
  • Strong analytical skills
  • Solid understanding of operational cost management.
  • Good understanding of operational excellence methodologies (e.g. lean, six sigma, SCOR).
  • Passionate and driven by performance delivery
  • Ability to work in fast-paced evolving environment
  • Willingness to make decisions
  • Ability to build beneficial relationships with stakeholders.


What can we offer you?

We offer a market-competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:

  • Medical, Dental & Vision Insurance
  • 401(K) Retirement Program
  • Life Insurance
  • Short-Term & Long-Term Disability Plans
  • Personal & Professional Growth Opportunities 
  • Flexible Spending Accounts 
  • Generous Holiday & Vacation Program
  • Annual Bonus & Salary Reviews 

Western Global is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, religion, national origin, gender, sexual orientation, gender identity, disability, military/veteran status or other characteristics protected by law.

Operations Director (North America Operations)
Location: Charlotte, North Carolina, United States of America
Employment: Permanent
Salary: $130,000 - $150,000 USD + Benefits

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