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Customer Service Representative

Location: Bristol, United Kingdom
Employment: Permanent
Salary: £24,000 - £25,000 USD + commission + Benefits

Job Overview

About The Role

We are looking for a highly motivated and enthusiastic individual to join us as a Customer Service Representative. The role is responsible for supporting the Business Development Manager in following up on leads, prospecting for new customers, and setting confirmed appointments with customers. They will also support order management and account management processes such as setting up new accounts for billing, preparing quotes and quoting support in delivering solutions, helping coordinate shipments, and post-shipment support.

 

Who We Are

Western Global is the global market leader in the supply of modular fuel storage solutions, with operating locations in USA, Canada, UK, Europe, and the Middle East.

We pride ourselves on being to support our customers and communities with response-ready fuel solutions when they need them most.

Our business is growing rapidly and we took on private equity investment in January 2021. This funding will support the next phase of our growth through geographical and channel penetration in North America.

Attracting and retaining great people is critical to our strategy. Our values define how we behave and interact internally and with our stakeholders. These are:

  • Teamwork: We work as one, and together, we’re ready for anything
  • Openness: We’re open, curious, and honest with each other, unafraid to embrace the new.
  • Passion: We’re driven by a passion for the better because we love what we do.
  • Integrity: No matter what, we do the right thing – we’re all responsible for the right outcome.
  • Celebrate Success: We take time to recognise and celebrate each other, and what we achieve together.

 

What will you be doing as our Customer Service Representative?

Driving New and Existing Business

  • Be the primary contact with customers and prospects related to sales.
  • Educating customers on products that best fit their needs and technical specifications.
  • Spotting, generating, and managing profitable sales opportunities with new and existing customers
  • Completing and reporting sales key performance indicators (KPIs).
  • Developing new business through proactive and creative sales activities.
  • Supporting BDMs (Business Development managers) with market research to find potential new customers and product applications
  • Carrying out team administration needs as and when required including following up on sales leads or quotations

Customer focus

  • Entering all sales activities into the customer relationship management (CRM) system (NetSuite).
  • Following up quotes in an appropriate manner to keep the BDM focused on selling
  • Staying up to date with company policies, procedures, and products.
  • Developing long-term customer relationships.
  • Understanding and fulfilling customers’ needs.
  • Providing quotations to customers when appropriate
  • Supporting and controlling orders from initial orders through to Production

Administrative

  • Arranging sales meetings between clients and the Business Development Manager
  • Working with the BDM to support pipelines and forecasting.
  • Supporting with follow-up tasks, activity notes, and new client communications to keep the BDM on the road.
  • Sharing your technical knowledge to train colleagues and new starters.
  • Using NetSuite to track opportunities, and coordination of quotes with other subsidiary offices, and departments.

Customer Service

  • Maintaining and improving our levels of customer service
  • Treating all customers fairly and with a high standard of service
  • Supporting key accounts to ensure a high-quality service is provided and all opportunities are maximized
  • Providing day-to-day contact to ensure orders are managed, products and services are delivered, and quality is ensured

 

What we are looking for in our ideal Customer Service Representative:

Required Attributes

  • Experience in a similar role.
  • Good standard of IT capability e.g. Microsoft Outlook & Word.
  • Analytical and problem-solving skills.
  • Excellent attention to detail.
  • Confident communicator on the telephone and in person
  • High levels of both verbal and written communication.
  • Ability to effectively organize and prioritize.
  • Multi-task to meet deliverables with little supervision.

Desired Attributes

  • Previous experience in a manufacturing industry
  • Previous use of a CRM tool ideally NetSuite.
  • Experience within a technical environment i.e. engineering, automotive etc

 

What can we offer you?

We offer a market-competitive pay and benefits program, as well as opportunities for advancement, knowledge and skills development, and recognition of achievements. In addition, we offer the following benefits to our employees:

  • Annual Bonus & Salary Reviews
  • Flexible working
  • 25 Days paid holiday + Bank Holidays (Option to buy another 5 days)
  • Regular staff events, get-togethers, and celebrations
  • Career progression and development opportunities
  • Free lunch
  • Company Pension scheme
  • Life insurance
  • Eyecare scheme
  • Cycle to Work Scheme
  • Access to Employee Assistance Programme (EAP) to support mental health

If you have the skills and experience, we are looking for, click ‘Apply’ now to be considered as our Customer Service Representative – we would love to hear from you!

Customer Service Representative
Location: Bristol, United Kingdom
Employment: Permanent
Salary: £24,000 - £25,000 USD + commission + Benefits

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